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FAQ
Q
What are your main products?
A
We specialize in fire-resistant sheet metal, cable trays, various embedded parts, and other custom metal structural components. Our products are widely used in construction, power, chemical, transportation, and other industries.
Q
Do you accept non-standard customization? What is the MOQ?
A
Yes, we have strong non-standard customization capabilities. Just provide your drawings or technical requirements, and our team will respond quickly. The MOQ depends on product complexity. Please call or email us to discuss your project.
Q
How do you ensure product quality?
A
We strictly follow the ISO quality management system, with full-process control from incoming raw material spectral testing to in-process dimensional monitoring and final mechanical performance testing. Our CNC automated production lines ensure consistent performance that meets national standards and customer requirements.
Q
What is your typical lead time? Do you support urgent orders?
A
Standard products have a lead time of 7–15 days. Custom products are confirmed based on process complexity. We have a rapid response mechanism for urgent orders and can prioritize production upon discussion with our sales team.
Q
What after-sales services do you provide?
A
We offer one-stop services from pre-sales technical consulting and transparent production updates to post-sales installation guidance and technical support. For any quality issues, we promise to respond within 24 hours and help resolve them.
